Pixelocracy
Case study — Healthcare

HHG

An integrated e-booking platform for medical consultations.

A healthcare platform connecting patients with certified specialists for real-time appointment scheduling, secure messaging, and digital consultations.

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Client
Hellenic Healthcare Group
Industry
Healthcare
Scope
Booking, messaging, consultations
Users
Patients & specialists
HHG — Hellenic Healthcare Group's e-booking platform for medical consultations
01 — The problem

Coordinating care took a phone call

Booking a specialist consultation traditionally meant calling a front desk, waiting for a callback, and coordinating a time by hand — friction for patients, and repetitive administrative work for the people running the schedule.

HHG needed a single digital path from finding the right specialist to actually being seen, without either side picking up the phone.

Before

  • Booking required a phone call
  • Availability confirmed manually
  • No secure channel to the specialist
  • Consultations tied to a physical visit

HHG's platform

  • Specialists searchable and bookable online
  • Real-time appointment scheduling
  • Secure messaging with your specialist
  • Digital consultations, not just in-person
02 — The connection

Every booking is a match, not just a slot

The platform's core job is a real-time match between a patient and the right certified specialist — then keeping that connection open, securely, from first message to consultation.

Patient
Specialist
01

Find

Search certified specialists by need

02

Book

Real-time appointment scheduling

03

Message

Secure messaging before the visit

04

Consult

In-person or digital consultation

03 — The platform

One system, patients and specialists

Built as a single connected system rather than separate tools bolted together: scheduling, messaging, and consultation delivery all share the same patient and specialist record.

Specialist directory

Certified specialists, searchable by patients across the group.

Scheduling

Real-time appointment availability and booking.

Messaging

A secure channel between patient and specialist.

Consultations

Digital consultations alongside in-person visits.

04 — The result

A single digital front door to specialist care

Patients across the HHG network can now find a certified specialist, book a real appointment, and message securely before ever picking up the phone.

Coordination that used to run through a front desk now runs through the platform itself.

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